FAQs

GENERAL

Where is the festival?

Okoroire Hot Springs Hotel: 18 Somerville Road, Okoroire, Tirau

What are the festival timings?

SAT 28th JAN
11:30AM - Campers allowed entry
1:00PM - Music Starts & Bars Open
1:00AM - Bar closes
1:00AM - Music finishes
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SUN 29th JAN
‍12:00PM - Music Starts & Bars Open
2:00AM - Bar closes
2:00AM - Music finishes
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MON 30th JAN
11:00AM - Hometime
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Artists, karaoke, silent disco, hot springs, golf course, tennis, arts & further daytime activity schedules coming soon…

Am I allowed to leave and come back to the festival?

Yes, you may leave anytime outside the licensed hours (the times the bars are operating). During the licensed hours once you leave you may not reenter the festival.

Will I be safe at this festival?

We are committed to making your That Weekend experience as enjoyable and as safe as possible in all aspects of the festival.
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Festival security will be on site at all times, available to tend to all patron needs and concerns. If anyone is making you feel uncomfortable, please talk to our security.

Should you require further assistance at any given time, please do not hesitate to ask our customer service centre team who will be located right outside the pub and next to the medical centre.

If a patron is found partaking in any of the below activity, their wristband will immediately be taken from them:
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• Irresponsible or unsafe use of alcohol.
• Accessing restricted areas without the proper passes.
• Abusive or offensive language.
• Obscene or offensive gestures, including the use of obscene or offensive gestures through imagery or symbolism including banners, signs and other means of visual propaganda.
• Possession/use/sale of illegal drugs.
• Public urination or defecation (outside of a proper and/or public restroom).
• Fighting or engaging in any action that may harm, endanger, threaten or bring discomfort to anyone.
• Damage, destruction, vandalism or theft of any property.
• Refusing or resisting a search.

Is there cell phone reception?

Yes, please tag us in all of your social media : )

Are there places to charge my phone?

Yes, we will have plenty of power banks available to use.

WILL I NEED TO BE FULLY VACCINATED TO ATTEND THAT WEEKEND?

In line with the government announcement, you will not be required to have the vaccine to attend That Weekend 2023.

TICKETING

I’VE BOUGHT A TICKET OFF MY FRIEND, WILL I NEED TO CHANGE THE NAME TO MATCH MY ID?

Yes, for Covid-19 tracing purposes we will require everyone's tickets to match up to their names. This is also to prevent any fraudulent activity from ticket scammers.

Name changes can be done via theTicket Fairy resale system. For any assistance with this please do not hesitate to contact support@theticketfairy.com

HOW DO I ENSURE THE TICKET I HAVE JUST PURCHASED OFF SOMEONE ELSE IS VALID?

You can only guarantee the authenticity of the ticket you are purchasing by using the official Ticket Fairy Resale System. That Weekend cannot guarantee you entry if you have purchased a ticket through any other platform and results in a breach of Ticket Fairy’s T&C’s.

CAN I USE THAT WEEKEND’S FACEBOOK PAGE TO TRY AND BUY OR SELL A TICKET?

Any posts on our Facebook about buying and selling tickets will be removed. Names and date of birth details on tickets cannot be changed anyway. Leave Facebook and other social media platforms out of the equation when buying or re-selling That Weekend tickets and go through the Official Ticket Fairy Resale Facility when it opens.

WHAT IS VALID ID?

A valid ID is a current photo driver’s license, proof of age card or a current, valid passport.

WHAT IF I LOSE MY ID BEFORE THE FESTIVAL?

Please have your ID replaced ASAP as you must have a valid ID to enter the festival. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without an ID.

ARE DAY PASSES AND CAMPING TICKETS SEPARATE?

Yes, they are. You will need a Camping Ticket to enter the campgrounds at That Weekend. You will need a 2day festival pass to enter the festival.

I’VE BOUGHT A DAY PASS TICKET BUT I’M WANTING TO UPGRADE TO A CAMPING TICKET?

No issues at all, feel free to contact support@theticketfairy.com and we can sort that out for you! Be wary, this is subject to there being spaces available left at the campground - the best way to secure a spot is to purchase a camping ticket nice and early!

TRANSPORT and PARKING

HOW DO THE BUS TICKETS WORK AND WHERE CAN THEY PICK ME UP?

Bus tickets are pre-purchased as an add on and depart at 2:30pm both days of the festival from the following locations:
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Matamata I-Site
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Tauranga City Centre Bus Stop.

Buses will return to these locations at 11:00pm and 1:00am both nights of the festival. Bus passes cannot be purchased solely and must be purchased as an add-on to one of our “2 Day Festival Passes”.

WHAT IS A CAR PARKING PASS?

A Parking Pass allows you to bring your vehicle into the festival car park. These must be pre–purchased before arriving at the festival. Vehicles carrying 3 or more people will be eligible for a partial refund at the gate. The system is designed to minimise car numbers and maximise carpooling. We think it’s the most effective way to encourage sustainable choices for transport.

HOW DO I EARN A REFUND USING THE CARPOOLING SYSTEM?

Those who arrive in cars with more than 3 people will be eligible for a $20 refund. You will be given a token for bar & food credit on your wristband.

WHY DO I NEED TO BUY A CAR PARKING PASS?

We require everyone to pre–purchase a Parking Pass to prevent congestion and queues at the gate. Also in an attempt to be as sustainable as possible we are aiming to minimize our carbon footprint by encouraging people to travel together.

CAMPING

WHAT IS NOT ALLOWED IN THE CAMPGROUND?

Items that are banned in the campground and car park:

• Illegal drugs and drug paraphernalia
• Alcohol brought in from outside of the event
• Open / unsealed or partly full bottles of water, juice, soft drink etc (sealed /unopened bottles are fine to bring in)
• Sealable pouches* (yoghurt, baby food pouches)
• Glass of any kind
• Weapons of any kind
• Fireworks, flares, fire twirling paraphernalia (sticks, balls etc)
• Campfires are not permitted in the campgrounds
• Generators
• Any containers of liquid fuel (kerosene, petrol, diesel etc)
• Laser Lights
• No portable cooking devices
• No gas lanterns
• No butane gas cylinders
• No gas bottles
• Couches, bean bags or large furniture items
• Video and audio recording devices, including Go Pros (other than mobile phones)
• Professional still cameras (small still cameras ARE allowed)
• Drones
• Protest paraphernalia and banners
• Culturally sensitive items and attire
• Non-biodegradable glitter
• Anything studded (belts, wristbands etc)
• Strictly no animals (with the exception of service or assistance animals, such as guide dogs)
• Any other items considered illegal or dangerous

CAN MY NON-CAMPING FRIENDS VISIT ME IN THE CAMPGROUNDS?

Sorry, no. For security reasons, only those with Camping tickets or Camping wristbands are allowed in the campground. Anyone found in the campgrounds without the correct wristband will have their event wristband confiscated and will be ejected from the festival.

CAN I GO AND SEE MY FRIENDS WHO HAVE A DIFFERENT CAMPING PASS TO ME?

Yes, as long as you have a camping pass you will be able to go and visit your friends in another campground. However, you can’t set up camp there. Security will be monitoring wristbands to ensure they are not setting up in areas they should not be.

CAN WE HAVE A FIRE AT OUR CAMPSITE?

No. Patrons are not permitted to have campfires or fires of any kind at That Weekend. If you light a fire you will be removed from the site and may be the subject of police action.

ARE THERE TOILETS AND SHOWERS IN THE CAMPGROUNDS?

Toilets and hot showers will be located throughout the campgrounds. These will be operating from 7am - 11am and 3pm - 7pm

WHERE CAN I GET FOOD?

We have a range of diverse food vendors catering for all dietary needs throughout the festival. Our General Store is also available onsite for basic snacks and refreshments.

IS IT SAFE TO BRING VALUABLES WITH ME?

There will be security personnel near the camping areas as well as campsite assistants for each area. All queries and concerns should be directed to your assistants or marshals. Despite the best efforts of our staff and security personnel, we can’t guarantee nothing will go missing. Our advice – try not to bring valuables and if you really need to, lock them in your car.

CAN WE RESERVE A SPOT FOR OUR FRIEND’S NEXT TO US?

If you want to camp with your pals you must arrive at the same time, our advice is to get in early! You cannot save or ‘bags’ campsite space for friends arriving later. To camp together you must arrive together, so plan to arrive as a group. Friends that stick together, camp together!

ARE THERE POWERED SITES AND CAN I BRING MY OWN GENERATOR?

None of the That Weekend campsites are powered and generators are not permitted.

WHAT IS THE CAMPING CODE OF CONDUCT?

• Please respect Okoroire Hot Springs Hotel and your fellow campers. Any unruly behaviour will not be tolerated and may result in your removal from the site.
• No loud noise is permitted in the campground between the end of the festival and 8am. This is a designated quiet period for the benefit of both local residents and campers.
• Look out for your friends and fellow campers.
• Leave valuables at home.
• Report any suspicious behaviour to your area marshal or security immediately.
• Always follow the directions of campground staff and security personnel.
• Please respect our neighbours, local residents and the local environment.
• The neighbouring nature reserve and forest blocks are sensitive environments that are out of bounds. Please respect the land that we walk on.
• Don’t drop ciggie butts on the ground. BIN IT! Help keep your campground litter free.

CAN I CAMP IN MY CAMPERVAN OR CARAVAN?

Yes, our Self Contained Commune tickets must be purchased as add ons from one of our camping pass options.BUT please read carefully before committing as there is some important information you need to know. None of That Weekend’s campsites are powered nor will they have access to any water, BBQ or fire facilities.The Self Contained Commune is located near the carpark and therefore outside of the festival. There will be no pass-outs, so if you need to get to your van during the festival licensed hours, you will not be allowed back in until the licensed hours are over (11am - midnight) unless it is for a medical emergency. So please make sure you bring everything!

IS THE CAMPING TICKET PER CAMPSITE OR PER PERSON?

Each Camping Ticket is per person. That means each individual staying at your campsite will need to purchase a Camping Ticket.

WHEN CAN I ARRIVE AT THAT WEEKEND TO SET UP MY CAMPSITE?

You can arrive after 11am on Saturday 29th Jan. Please do not arrive any earlier as we will not have staff available to admit you to the campgrounds. On Sunday, campers can arrive between 10am – 4pm.

CASHLESS PAYMENT SYSTEM

WILL THAT WEEKEND USE A CASHLESS PAYMENT SYSTEM?

Yes, all transactions at That Weekend will be through Wayver including bars, market stalls, food vendors, merch and general store.

HOW WILL I USE THIS TO PAY FOR STUFF?

You may load up your Wayver wristband by using the onsite top-up station. We will be accepting both cash payments and payments made through an EFTPOS/debit card.

WHY IS THAT WEEKEND CASHLESS?

Cashless payments through Wayver make your festival experience smoother. It’s safer for patrons and easier for us to serve you quickly. It’ll speed up service at every bar and vendor, meaning you can spend more time enjoying the music instead of waiting to be served.

WHAT IF I HAVE MONEY LEFT OVER ON MY WRISTBAND?

Refunds can be made at the Wayver Top-Up Station on your way out of the festival or via Wayver’s website. You will need the ID number on the back of your wristband so make sure to look after it!

COVID-19 POLICY

In the event That Weekend January 28 & 29th 2023 cannot go ahead due to Covid-19, patrons will be given the option to fully refund tickets or transfer tickets to the back up dates which are February 24th & 25th 2023.

If That Weekend 2023 is cancelled due to Covid 19, patrons will be given the option to fully refund tickets or transfer tickets to next year's dates.

Full refunds are of the face value of the ticket. All booking fees are non-refundable and are incurred to the ticketing company (not by us).

FAQS